General Payment Terms and Conditions

1. Accepted Payment Methods 

We accept various payment methods for membership subscriptions, knowledge products and event tickets, which are available on the APF official website. 

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All supported payment methods are displayed in the checkout section of the Stripe platform.

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2. Payment Processing

All payments are processed immediately at the time of purchase. Upon completing the transaction, you will receive a confirmation email with your membership subscription, order or event registration details.

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3. Payment Currency

• Default Currency: All transactions are processed in USD.

• Currency Conversion: If you are paying in a different currency, additional conversion fees may apply, which will be borne by the customers.

 

4. Pricing

All prices are displayed on our subscription, product and event pages, including applicable taxes and fees. All membership subscription discount codes will expire 3 months from the date they are issued. Any ongoing promotions or discounts will be applied according to the specified terms at checkout. 

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4.1 Membership Discount Extension

The special membership discount extension is available to members who meet the specified eligibility criteria and will be applied by the terms and conditions outlined herein. The discount extension is subject to the terms and conditions of the membership agreement and any additional terms provided at the time of extension. These terms are subject to change at the provider's discretion, with members being notified of any changes in a timely manner.

 

The discount extension is valid for 14 days upon extension confirmation, with any further extensions subject to reevaluation based on the provided terms. By utilizing the special membership discount extension, members agree to adhere to these terms and conditions.

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5. Billing Information

You must provide accurate and up-to-date billing information to avoid any delays in processing your order. If you need to update your billing information, you can do so through your account setting or by contacting our Member Care Admin at “membercare@apf.org”.

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Changes to processed invoices cannot be made. Any fees resulting from invoice modifications, such as issuing a refund to generate a new invoice, will be the responsibility of the requesting member.

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5.1 Organizational Membership Subscription Renewal

Organizational members will receive an invoice reminder one month prior to the renewal date. It is the responsibility of the organizational members to review the invoice details, including but not limited to the invoice title and the list of members.

 

Please contact Member Care Admin to request any updates to the invoice before completing payment. Changes cannot be made to invoices once they are processed. Any fees incurred from invoice modifications, such as refunds issued to generate a new invoice, will be the responsibility of the requesting member.

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6. Security

We are dedicated to safeguarding your payment information. All transactions are secured using Stripe's payment security system. For more details on how Stripe protects your payment information, please refer to this resource.

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7. Refunds and Cancellations

 

7.1 Membership Subscriptions

All membership subscriptions are on a yearly basis and are set to automatically renew unless the member chooses to opt out. Memberships are valid until renewal payment is not received. If payment is not received by the renewal date, membership will be canceled and access to APF member benefits will be blocked until the person is reinstated as a member by restarting paid membership. 

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Members will be given 14 days to cancel memberships after renewal and receive a refund. Members may contact the Member Care Admin at membercare@apf.org regarding premature membership cancellations. Membership payment may only be refunded if a request is made within 14 days. If membership is paid by invoice, please reference the invoice number with payment. Invoices are due 14 days from the date on the invoice, report any discrepancies within 7 days of receipt.  

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7.2 Digital Knowledge Products

Refunds for digital knowledge products are granted if the product was not delivered. To request a refund, contact APF Member Care Admin at “membercare@apf.org” with your order details and reason for the request. Refunds will be processed within 7-10 business days from approval. Custom products, sale items, or those explicitly marked as non-refundable are not eligible.

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7.3 Event Tickets

Refunds for event tickets are available if the event is canceled or rescheduled, with requests needing to be made at least 14 days prior to a virtual event and 30 days prior to an in-person event. To request a refund, contact APF Member Care Admin at membercare@apf.org with your order details and the reason for the request. Refunds will be processed within 7-10 business days from approval. Tickets purchased on sale or explicitly marked as non-refundable are not eligible for refunds.

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8. Change of Membership Subscription Types

Members can change their membership subscription types under specific conditions, with the change taking effect in the next renewal period. If the subscription type is not updated before the next renewal cycle, the 14-day refund policy will apply (see Section 7.1).

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​*If a Professional Member joins an organization and becomes the designated contact person for it, there is no need to reapply. Please contact membercare@apf.org for assistance.

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**If the Organizational Member was previously the designated contact person for the organization and has met the Professional Member criteria, there is no need to reapply. Please contact our Member Care Admin at membercare@apf.org for assistance.

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9. Special Subscription and Payment Conditions

 

9.1 Student Membership

Upon approval, Student Members are eligible for a maximum of four years at the student membership rate per academic program. After graduation, Student Members can transition to General Membership with the APF. Recent graduates are eligible for a 30% discount on General Membership during their first year after graduation. To qualify, members must provide formal proof of graduation by emailing the required document to membercare@apf.org.

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Student Membership renewal cycles are pre-set based on the expected graduation date provided in the membership application. If the renewal cycles are completed, and the member has not yet graduated or has not utilized the full four years of the student membership rate, they may request an extension by updating their formal enrollment status in the academic program. Proof of graduation or updated enrollment must be submitted via email to membercare@apf.org.

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9.2 Organizational Membership

The Organizational Membership package includes coverage for three members. The package price remains unchanged even if all seats are not utilized. Additional members can be added to the package at any time during the year, with fees prorated based on the organization’s membership start date.

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10. Contact Information

If you have any questions or need further assistance regarding our terms and conditions, please contact us at membercare@apf.org